On the Queue Alert page, the user has the option to give an Alert name of their choice and email id of the person to whom the alert email will be sent. The user can give multiple email id’s separated by Comma (,). The user has to check the Enabled check box in order to make this Alert active. Next, the Queue name has to be selected from the drop-down list for which the Alert has to be assigned. We have four Alerts types for Queues which are Queue Item added, Queue Item Abandoned, Queue item failed and Queue item completed. The user can select the Alert type of their choice and the template name can be selected from dropdown box next to it and then click on save button to save the Alert.