Admin Console – Diagnostic
The user will be redirected to the Genie Diagnostic Validation when they click on the “Diagnostic” section of the RPA Genie Admin Console, where six primary validations are listed, as follows:
- RPA Genie SQL Connectivity Validation
- AppForms SQL Connectivity Validation
- RPA Genie URL validation
- RPA Genie Application Pool Validation
- RPA Genie Server Certificate Validation
- DotNet Version Validator
The tick mark next to each validation indicates that no validation errors have been detected. However, if any of the validations has a cross mark next to it, then the user can check the error details by clicking on the corresponding question mark icon, which will open a wizard that would suggest the possible resolutions for the validation error, as illustrated below:
As shown in the above image, an error occurred when RPA Genie SQL Connectivity was being validated. On clicking the icon, a pop-up wizard displayed the list of all possible solutions.
The following list of potential fixes is provided for each validation in case of an unsuccessful validation:
- RPA Genie SQL Connectivity Validation
- Check if the SQL Server is Operational.
- Check if the SQL Service is Running.
- Check if the network connection is stable.
- AppForms SQL Connectivity Validation
- Check if the SQL Server is Operational.
- Check if the SQL Service is Running.
- Check if the network connection is stable.
- RPA Genie URL validation
- Check if the RPA Genie Service site is running.
- RPA Genie Application Pool Validation
- Check if the RPA Genie Application Pool is running.
- Check and validate the RPA Genie Application Pool User Credentials.
- RPA Genie Server Certificate Validation
- Check if the Certificate bound with the Genie Service is Valid.
- Check if the Certificate is Expired.
- DotNet Version Validator
- Check if the dot net core version is updated or not.