Robotic Process Automation

9 Real-World Examples of RPA Automated Systems

Aravind Nallasivam | Last Updated on : January 28, 2022

Examples of RPA

Why RPA? Because there is no other better option for completely automating repetitive and tedious tasks.  Due to the continuous pressure to improve efficiency and minimize costs, various enterprises have already turned to robotic process automation services, considering it as an effective solution. Let us talk more about RPA and some of its major examples that are in practice. 

What is RPA? 

The term Robotic Process Automation (RPA) brings the image of physical robots performing labor-intensive activities, like cleaning a house, lifting heavy objects, doing every work as a human worker. But when it comes to reality, the picture is quite different. What needs to be understood is that word ‘robot’ in RPA does not indicate a physical robot but a virtual system that helps to automate repetitive manual computing or business process tasks. 

Robotic Process Automation software is an advanced tool of technology that makes it easy to develop, deploy, and control software bots that mimic human activities and communicate with digital systems and software. In general, it is similar to a bot doing such works at a very higher rate when compared to a manual workforce. Software bots are designed in a way to perform faster and more consistently than humans, without having to stand up and stretch or sip a coffee. They are even capable of logging in to apps, entering data, opening emails and attachments, counting tasks, finishing tasks, and then logging out. 

Real-World Examples of RPA  

Website Scrapping 

Today, RPA software has been used extensively to extract data and content from websites.  RPA bots are regularly used to extract data from top websites, trading websites, objects, and other sites with known data. It is easy to fetch this data and analyze it later. Some of the important advantages of web scrapping with RPA include: 

  • It automates mass download tasks. 
  • Fast and easy to set up. 
  • Fewer errors and low cost. 
  • No team is required to maintain scraping. 

Call center operations 

With the help of RPA technology, it is easy to assist customer requests received through call centers:  typical queries raised by customers and solutions can be passed to agents through a dashboard. When a problem escalates to customer service agents (human workers), RPA helps to combine every relevant information associated with a customer on a single screen, thereby enabling agents to have all the information required from multiple systems to ideal and faultless service. 

Compliance reporting 

With the expansion of your business, monitoring compliance may reach a challenging stage at some point. For instance, when an employee attempts to install unauthorized software, you may not be able to monitor them due to lack of time. Fortunately, Robotic Process Automation ensures that all employees are functioning as per the compliance requirements. 

Customer order processing 

A similar cycle is followed from beginning to end, whenever a customer places an order, only with some variations. Managing those tasks manually by your employees can be tedious and time-consuming, which can create more errors in the process. RPA solutions can be programmed to manage customer order processing in order to reduce the error from the side of human workers, improve Return on Investment, lower costs, and improve customer satisfaction and experience. 

Employee onboarding 

The RPA assists in automating the onboarding process of employees by enrolling their names, scheduling meetings, induction classes, and sending them automated messages and emails regarding their responsibilities. RPA provides the best solution to ensure that the onboarding of each employee is in accordance with the regular and pre-set process and that they receive all the relevant information to work with company guidelines. 

Credit card applications 

RPA bots are the backstage performers of most of the credit card application processes. They are programmed to manage every stage of the process, from collecting information and documents, conducting credit and background checks, making the final decision on whether the applicant is eligible to receive credit, and issuing an original card. 

Scheduling systems 

With RPA technology, online health care appointment scheduling can be improved. RPA bots can collect every information regarding the patient such as insurance details, appointment request, location preferences, etc. to make the process of appointment scheduling hustle-free and efficient. 

Claims administration 

Claim processing and input are two reasons why RPA is employed in health care and insurance. RPA devices are capable of performing this faster than humans and with fewer errors. RPA technology can also identify non-compliant exceptions to ultimately protect you from unnecessary payments. 

Data transfer from one system to another 

It is not uncommon for businesses to lose critical information because their systems are not backed up. Most of the time restoring the backed-up e-information may take longer as they are busy with other activities. RPA solutions can easily handle both of these processes, ensuring worry less up and restoring the same information promptly. A simple RPA solution saves time while increasing transparency. This can minimize delays caused by manual processes and eliminate the risk of human errors. 

Fraudulent account closing 

It is important to constantly monitor businesses providing financial services and take appropriate action if any suspicious activity is found. For instance, it is necessary to monitor all activities that take place in order to find anything suspicious while dealing with people financially. Doing this on your own is not only a viable option it also puts your business at risk. This is where RPA can help as it detects and stop irregularities and close linked accounts in seconds. 

Wrap Up 

Robotic Process Automation enables companies from different industries to complete various tasks. RPA-based solutions offer multiple benefits to businesses in a variety of ways. They are capable of providing the necessary requirements to your company to take your business to the next level in no time. As you can read in this article, there are many areas where they can help. You will find examples of RPA use cases and how it transforms the functioning of many processes. 

Read more about RPA

Aravind NallasivamSolutions architect at ClaySys Technologies.

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