April 13, 2022

Why Do You Need Contact Center Automation?

What is contact center automation?  The Contact Center is an important part of the infrastructure of every huge organization ...
October 20, 2020

Tips for Starting a Virtual Call Center

Businesses today often look out to outsource the work of handling incoming calls to an external call center. This is......
October 13, 2020

How Does Computer Telephony Integration Helps Call Cent...

Computer Telephony Integration, also sometimes referred to as Computer-Telephone Integration is this modern-day technology that en...
October 7, 2020

Is Cloud-Hosted Call Centers the Right Choice in 2020?

A cloud-hosted call center is a modernized alternative to the traditional option of an on-premise call center. This means that......
September 30, 2020

What is Automatic Call Distributor? How Does it Improve...

What is Automatic Call Distribution System?  ACD is a telephony software system that assigns or routes the incoming calls to......
September 22, 2020

10 Benefits of IVR in Contact Centers

Interactive Voice Response or IVR is a technology that facilitates interaction between humans and computer systems through voice o...
February 5, 2020

Voice Biometric Authentication Explained

What does voice biometric authentication do exactly? Voice biometric authentication allows you to use your voice as a password ins...