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What is contact center automation? The Contact Center is an important part of the infrastructure of every huge organization ...
Businesses today often look out to outsource the work of handling incoming calls to an external call center. This is......
Computer Telephony Integration, also sometimes referred to as Computer-Telephone Integration is this modern-day technology that en...
A cloud-hosted call center is a modernized alternative to the traditional option of an on-premise call center. This means that......
What is Automatic Call Distribution System? ACD is a telephony software system that assigns or routes the incoming calls to......
Interactive Voice Response or IVR is a technology that facilitates interaction between humans and computer systems through voice o...
What does voice biometric authentication do exactly? Voice biometric authentication allows you to use your voice as a password ins...
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