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Businesses today often look out to outsource the work of handling incoming calls to an external call center. This is......
Computer Telephony Integration, also sometimes referred to as Computer-Telephone Integration is this modern-day technology that en...
A cloud-hosted call center is a modernized alternative to the traditional option of an on-premise call center. This means that......
What is Automatic Call Distribution System? ACD is a telephony software system that assigns or routes the incoming calls to......
Interactive Voice Response or IVR is a technology that facilitates interaction between humans and computer systems through voice o...
What does voice biometric authentication do exactly? Voice biometric authentication allows you to use your voice as a password ins...
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