Robotic Process Automation

IT Process Automation Explained!

Aravind Nallasivam | Last Updated on : January 12, 2022

IT Process Automation

There are many things going on in the world of Information Technology every day, such as managing service requests, handling and monitoring hardware and software, deploying the latest technologies and fixing bugs, checking security and compliance, maintenance, and more.  

If you start counting the things involved in Information Technology, then you wouldn’t be having enough time for anything else because IT is vast. The automation of existing workflows and IT processes enables resources and staff to focus more on innovative and growth-influenced jobs — things that can actually excite you. 

Let us learn more about IT process automation. 

What is IT Process Automation? 

IT Process Automation (ITPA) automates workflows to minimize the time and expense of manually handling IT services, support, and administration. IT process automation software is capable of bridging multiple applications, platforms, and systems, integrating infrastructure, and removing barriers. Once you have found a task that needs to be automated, you can build a workflow for the purpose of the task, which includes specific procedures that can be activated when the conditions are met or can be scheduled to be activated. You can increase the number of notifications or alerts required for follow-up, based on the set parameters. 

In short, Information technology process automation enables automating the software process, helping to improve performance, reduce functional risk, minimize expenses, and enhance standard enforcement. 

Benefits of IT Process Automation 

Now let us move on to the main benefits of Information Technology Process Automation. 

Accelerate processing

IT process automation tools play a major role in accelerating processing. According to nearly half percentage of the business leaders, automation software helps in the completion of repetitive tasks at a higher speed rate.  

Reduce errors

Process automation software not only allows you to finish a process faster but also eliminates any error that could happen from human workers. This also indicates that a human worker is not required to go back and correct mistakes. Instead, it offers accelerated processing and more precise workflows. 

Prioritize important works

Employees can no longer be overwhelmed by repeated administration and remedial work, so they can focus time and efforts on tasks that are more important. Around 85% of the business leaders feel that task automation enables them and their employees to devote more time and attention to things that really matter. 

Improves employee productivity

While process automation software accelerates processing and reduces the need for remedial tasks, it eliminates the need for human intervention. This significantly reduces the expense of staffing, and automation helps them make better use of employees, resulting in lower Human Resource costs. 

IT Process Automation Use Cases 

Here are some of the major use cases of IT process automation. 

Automatic Service request management

Most of the IT departments have a ticketing system that requires efficient organization of service requests. Automation can be used to gain and arrange queries about services from user-facing platforms, help desks, emails. In doing so, the tools of information technology can separate duplicate questions, and answer predetermined triggers, input-related requests on the same ticketing system, and frequently asked questions. 

Automate job scheduling 

Since there are many processes in the IT sector, it is important to identify which operations are working fine and which are not. Automated solutions in the IT sector can track events in real-time and dynamically schedule tasks which helps in attaining greater impact to the IT process automation. To this end, a number of SLA (Service Level Agreement) procedures have been pre-determined. Then, the tools of IT process automation schedule tasks to optimize these steps, while it monitors every event in the IT system in real-time and predicts future workload and events. 

Allocate tasks to relevant parties

It is important to have a system that assigns responsibilities to the parties involved to ensure that the IT department finishes every task on time. This is very much important if the team is working remotely or needs to send work to outside companies. These systems not only let the workers know automatically that they have tasks in their pipeline but can also digitally sign completed tasks with mobile from the field.  

Enhance security and compliance

To enhance security and compliance, you always need to keep a timely, accurate record. This may not be possible if you want this to happen in manual processing as paperwork often contains human errors, and employees may not remember to update records. IT process automation enables businesses to create automatic compliance controls and routine data collection and reporting as part of larger workflows. IT automation gathers and builds data to gain a deeper understanding and influence on internal processes. Every step of the operation is kept along with the details for the purpose of compliance, permits, and reports in the database. 

Attain digital transformation

Digital transformation is crucial to the development of businesses today. Many large companies have the backing of IT process automation. The tools of IT process automation can also speed up the inception of digital conversion by building unified workflows for the management of processes, preparation, and administration. 

Streamline IT Processes 

The IT automation processes not only enhance efficiency and streamline your workflows, but also help you ensure that every asset is properly handled and accounted for. Beyond that, automated IT processes allow making make approvals more efficient, especially when the team is working remotely. 

Wrap Up 

IT process automation tools can automate a wide range of IT operations and expedite IT processes with minimal errors. So far, we have discussed the benefits and use cases of IT Process Automation. But it is very necessary to have the right process automation tool that meets the individual needs of the business. Irrespective of the kind of business or industry you choose, the tool you select should be very useful for you and your business.  

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Aravind NallasivamSolutions architect at ClaySys Technologies.
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