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Over the past decade, Online Banking has significantly evolved and has increased in popularity among customers. Due to this reason...
Businesses today often look out to outsource the work of handling incoming calls to an external call center. This is......
Computer Telephony Integration, also sometimes referred to as Computer-Telephone Integration is this modern-day technology that en...
A cloud-hosted call center is a modernized alternative to the traditional option of an on-premise call center. This means that......
What is Automatic Call Distribution System? ACD is a telephony software system that assigns or routes the incoming calls to......
Interactive Voice Response or IVR is a technology that facilitates interaction between humans and computer systems through voice o...
Although there were hints of another recession looming in the dark, for businesses, 2020 started strongly with a lot of......
Call center fraud occurs when an individual contacts an organization’s call center, pretending to be someone; they are not. ...
Effectively managing complex member relationships is essential to delivering the kind of consumer experience now required to remai...
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