This Privacy Policy applies to and owned and operated by ClaySys Technologies Private Limited (“ClaySys”, “Us”, “We”, “Our”).

We view your personal privacy as an important issue, and are committed to respecting and protecting your personal information. This Privacy Policy is provided to inform you of the kinds of personal information that ClaySys gathers; and how it is held, used and managed. As this online Privacy Policy forms part of the terms of use of the and websites (“Site”), we encourage you to periodically check for updates.

Information Obtained by ClaySys

Personal information you provide: We store the personal information you may enter on the ClaySys website or give to ClaySys in other ways. We currently obtain personal information through:

  • Registration to use our products and services.
  • Trouble tickets escalated to us.
  • Registration for events.
  • Sign-up for our newsletters and event alerts.
  • Participation in bulletin boards and discussion forums.

Personal information currently being requested:We collect first and last name, sign-in name, password, position, company name, contact phone number, country and email address.

Uses made of collected personal information:ClaySys collects and maintains this information in order to:

  • identify you when you sign in to your ClaySys account
  • send you information you have requested, such as any newsletters and/or alerts
  • carry out statistical analysis of the ClaySys Sites and the users visiting, in order to improve the website and our services
  • contact you directly, or via one of our distribution partners, following the supply of personal information. If you wish to stop all ClaySys correspondence please contact

Automatic collection – Cookies:We may place a feature on the web browser called a cookie to assign your computer a user ID or token. Cookies are pieces of information that include a unique reference code that an internet site transfers to your device to store and sometimes track information about you. Cookies do not contain information by which ClaySys can identify you personally. They identify your computer to our servers. A website cannot use a cookie to read other data from your hard disk or read cookie files created by other websites.

The ClaySys websites uses cookies for the following reasons:

  • Session management –to manage your session on the ClaySys website and web application, so that you can move easily from one page to another within the website and to ensure that your page requests are loaded in a smooth, consistent and secure manner.
  • Performance –to track user traffic patterns using statistical information generated from how visitors use the ClaySys website and to better serve you when you revisit the ClaySys website.
  • Functionality –to authenticate your sign-in to those parts of the website or web application that are for registered users, to enable you to submit forms or other information through the website or initiate downloads of content and otherwise store any preferences or selections you set through the website.

The use of cookies by third parties is not covered by our privacy policy. We do not have access or control over these cookies.

In addition to cookies we may use Pixel Gifs/web beacons, images and scripts which work with cookies. These may be used by us or third parties in respect of your use of the ClaySys website or within the body of our newsletters so we or third parties can understand which parts of the Site are visited or whether particular content is of interest.

You may configure your browser so that you are notified before a cookie is downloaded or so that your browser does not accept cookies. You can also learn more about cookies by visiting which includes additional useful information on cookies and how to block cookies using different types of browser. Please note however, that by blocking or deleting cookies used on the ClaySys website, certain features of the website may not function correctly and you may not be able to take full advantage of the website.

Data Collected Through the ClaySys Product

ClaySys collects information under the direction of its Clients, and has no direct relationship with the individuals whose personal information it processes. ClaySys works with its Clients to help them provide notice to their customers concerning, the purpose for which personal information is collected.

We collect information for our clients, if you are a customer of one of our Clients and would no longer like to be contacted by one of our Clients that use our service, please contact the client that you interact with directly.

ClaySys may transfer personal information to companies that help us provide our service. Transfers to subsequent third parties are covered by the provisions in this Policy regarding notice and choice and the service agreements with our Clients.

ClaySys has no direct relationship with the individuals whose personal data it processes. An individual who seeks access, or who seeks to correct, amend, or delete inaccurate data should direct his query to ClaySys’s Client Controller. If the Client requests ClaySys to remove the data, we will respond to their request within 30 days.

ClaySys will retain personal data we process on behalf of our Clients for as long as needed to provide services to our Client. ClaySys will retain and use this personal information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Information Sharing: We may disclose aggregate statistics about visitors to the Site in order to describe our services to prospective partners, sponsors and other reputable third parties and for other lawful purposes, but these statistics will include no personal information.

We may also disclose your personal information:

  • as required by law, such as to comply with a subpoena, or similar legal process
  • when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request,
  • to any other third party with your prior consent to do so.
  • if ClaySys is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a notice on our Web site of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information,
  • to any other third party with your prior consent to do so.

We use service providers to provide certain services in support of the Site. These service providers may need to have access to your information in order to provide their services.

Certain services identified on this site are offered by business partners. If you wish to take up those services you will need to share your information with them in order to receive these services. These companies are authorized to use your personal information only as necessary to provide these services to us.

Message Boards, Blogs, and Other Public Forums

We may make message boards, blogs and other such user generated content facilities available to users of the website and registered users can provide content for and participate in these facilities. Any information that is disclosed in these areas of our website becomes public information and you should always be careful when deciding to disclose your personal information. To request removal of your personal information from our blog or community forum, contact us at . In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.

Social Media Features and Integration

Our Web site includes Social Media Features, such as the Facebook Like button. These Features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the Feature to function properly. Social Media Features are either hosted by a third party or hosted directly on our Site. Your interactions with these Features are governed by the privacy policy of the company providing it.


You may choose to stop receiving our newsletter or marketing emails by following the unsubscribe instructions included in these emails or you can contact us at


With your consent we may post your testimonial along with your name.

Access to Personally Identifiable Information

If your personal information changes, or if you no longer desire our service, you may update, amend, ask to have it removed from a public forum or testimonial on our site or deactivate it by emailing our Customer Support at  or by contacting us by telephone or postal mail at the contact information listed below. We will respond to your request to access within 30 days.

Data Retention

We will retain your information for as long as your account is active or as needed to provide you services. If you wish to cancel your account or request that we no longer use your information to provide you services contact us at We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Links to Other Sites

You may access third party websites and services through this website. These websites are not subject to ClaySys’s Privacy Policy. You should review the privacy policy of each individual website you access via hyperlinks from this web site, and assess whether the policy of each website is satisfactory to you before you use that website.

Data Storage and International Transfers

Information that you submit via the Site is held on servers in the USA. This information may be transferred to other countries, for example to other of our ClaySys offices or where one of our service providers or partners is located in another country. If we transfer your information in this way, we will take steps to ensure that your privacy rights continue to be protected.


The security of your personal information is important to us. When you enter sensitive information (such as accessing our platforms), we encrypt the transmission of that information using secure socket layer technology (SSL).

We follow generally accepted standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security. If you have any questions about security on our Website, you can contact us at

Updating This Privacy Policy

We may update this privacy policy to reflect changes to our information practices. If we make any material changes we will notify you by email (sent to the e-mail address specified in your account) or by means of a notice on this Site prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.

Resolving Privacy Issues

Should you have any concerns regarding the ClaySys Privacy Policy or you wish to access or update your information or raise any issues with ClaySys, please contact us on and we will do our best to resolve your issue.