Standard Support

At ClaySys we make customer service our highest priority. Our customers find that this sets us apart from other solution providers. Every ClaySys customer gets our online support which includes access to our online forums, online documentation and related resources for help and training.

For product assistance, we also provide support through our maintenance programs. Some of our customers opt for our Premium Support program, to directly engage ClaySys personnel and ensure a premium level of service to support their most critical business demands.

Our support mail : support-mail
Premium Support

Engage our Premium Support services to ensure your business continuity and minimize risk. This support plan ensures that you get support when you need it. We respond immediately, whether you have how-to questions, technical issues, or need developer or business analyst support. We give you practical and expert answers. To avail this, please email your Premium Support Coordinator for immediate support and copy support-mail.

We also provide:

  • One hour guaranteed response for critical issues, with escalation phone numbers to escalate and get access to your Premium Support Coordinator.
  • Immediate priority access to our most skilled and experienced technical resources.
  • Troubleshooting support and configuration reviews to help you build and maintain your applications.